Customer experience — BernardBPO

Channels

Omnichannel. Bringing it all together.

We hire and manage experienced support experts to keep clients focused on scaling and expanding their business while we manage what goes on in the command center. No matter what channel customers are on, we’ll meet them there with consistently robust support.

100% of the inbound customer experience is multi-channel.

Omni Channel Begins Here

Chat

Voice

Email

SMS Text

300+ APIs

Reliable: 99.993% uptime

Omni Channel Begins Here

Bernard chose Five9 for our Omni Channel Solution

Needed a responsive vendor who could meet their needs

Interactive Voice Response with Data Dipping into SFDC and other DB with Business Rules Routing

100% CLOUD

Cloud Based Five9 Solution with GR Sites in CA and GA. Redundant Carriers.

COMPLETE & ADAPTABLE

Openness through ecosystem and APIs
to tailor, extend, and adapt to your specific needs

HIGHLY RELIABLE

Delivering the most reliable cloud contact center, scalable to meet and exceed

the evolving needs of today’s business

Chat

The intuitive, unified interface enables agents to respond to customer communications across multiple channels — email and chat all in one queue. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and increase sales.

Voice

Deliver exceptional customer service using the sophisticated routing capability of the Bernard's Cloud Call Center software. Bernard's next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through our intelligent IVR with advanced voice recognition and visual IVR on mobile devices, freeing up agents to focus their attention on higher-value interactions. Bernard's CTI “screen pops” give agents the information they need to personalize the customer’s experience, potentially turning routine service calls into revenue-generating opportunities.

Email

Capture and respond to emails from traditional email clients or from web and mobile forms. Five9 will retrieve email data from your site for processing along with other email requests.

SMS Text

Customer satisfaction increases when customers receive

service through their communication method of choice.

We recognize SMS as a channel of choice.

Services

You’re in safe hands.

Whether clients are looking for service, tech or sales support, our teammates are cross-trained to deliver omnichannel customer care that achieves some of the highest CSAT and NPS scores in the industry.

INBOUND SALES

INBOUND CARE

OUTBOUND SALES

TECHNICAL SUPPORT

OUTBOUND APPOINTMENT SETTING

Additional Product Sales

Tier 1 & 2 Support

Quality Experience

Network Monitoring Services

INBOUND SALES

We provide multilingual support for new customer acquisitions, existing customer upgrades, mobile sales, retention, lead generation, and loyalty services for companies. We have a passion for competition and are ready to exceed your expectations!

INBOUND CARE

Calls matter to you so they matter to us. Bernard offers end-to-end solutions from customer acquisition through customer care to ensure business continuity 24/7. We’re ready to help take your business where it needs to be, whether it’s increasing revenue, upping conversion, or having a better customer experience.

OUTBOUND SALES

We provide bilingual support for sales, tech support, customer service and retention from domestic, nearshore, and offshore support services for many of the nation’s major industries.

TECHNICAL SUPPORT

When it comes to technical support, Bernard partners with leaders from technical school programs to provide hands-on professional experience to up and coming certified technicians.

OUTBOUND APPOINTMENT SETTING

We know that securing and completing set appointments is important to our clients. We provide a “sales-like” strategy to secure qualified appointments that help drive opportunities for added growth.