Welcome to Bernard
Since 1989, Bernard has been helping some of the country’s largest companies deliver the best customer experiences.
We’ll work with you to find solutions and keep your customers happy throughout their life cycle.
Why Bernard….
This is a question asked often. It is a question that we love to answer!
Confident, Driven, Reliable, Adaptable, and Friendly…these are the traits of a St. Bernard.
You see, as our core values indicate, we are dedicated to evolving with change too. Here’s our story…..
In 1989, Evergreen Sales and Marketing began in Daytona Beach, FL. Focused on driving sales through inbound and outbound telesales activities, Evergreen Sales and Marketing worked with some of the largest telecommunications operators in the country.
In 2006, Element Customer Care, began as a bundled service provider. Element was the first of it’s kind, offering CSG billing platform (the only reseller of CSG), contact center services, dispatch services, and technical support to small-midsize telecommunications operators. In 2011, as the economy shifted and many jobs were shifted overseas, Element Customer Care renewed our commitment to our existing and future employees and customers rebranding as American Support. This name change was dedicated to providing jobs in the United States, offering jobs to military spouses and partnering with Jobs4America.
Our roots deepened when American Support acquired Evergreen Sales and Marketing in 2011. Combining the best of both worlds, and relocating our corporate office from Daytona Beach/Holly Hill, Florida to Jacksonville, Florida, our team is accustomed to change.
In 2016, finding a balance between our past and our future, we created our new image as Bernard. Expanding beyond the borders of telecommunications, we believe that our educator approach to training prepares our employees to support and sell for any service industry. We are focused on our employees and our customers and the ability to help all reach their full potential. We believe that the traits of Bernard, combined with our core values deliver the value proposition to all our customers.
