Bernard telesales and customer care
Calls matter to you so they matter to us. Bernard offers end-to -end solutions from customer acquisitions through customer care to ensure business continuity 24/7. We`ve ready to help take your business where it needs to be whether it`s increasing revenue, upping conversion, or having a better customer experience.
Bernard Consulting
From the ground up, we`ve engineered the Bernard Consulting Team to be agile. We empower our team members with significant autonomy - they will spin on a dime to respond to your requirement changes. Our organizational structure is flat - your account manager is always just one call away!
We Help Grow revenue and subscribers for our clients
The telecommunications industry in shifting fast. There are lots of ways for customers to get faster internet, or the programming they desire and companies now complete fiercely on customer experience.
Bernard has a proven 30-year record with top telecommunication providers, delivering the highest level of service possible across their customers lifecycles with all products.
Our reps will help assemble the telecom solutions you need to create a superb customer experience while also driving efficiency and reducing expenses. We know how to help keep satisfied subscribers. Talk with us
Serving six of america`s top 10 multichannel providers
CSG`s pre-integrated platform supports more than 48 million subscribers of convergent voice, video and data services and is used by 90,000 customer service agents every day.
From managing field technicians and financials to enhancing enterprise security to producing and distributing more than 65 million statements every month, CSG`s solutions are the undisputed choice for the industry`s leaders.
csg international services include:
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YOUR COMPLETE SUITE OF BILLING, CONSULTING AND TECHNICAL SERVICES
Billing system administration
Does your team need additional billing support? We have the systems to flexibility ramp up quickly and the expertise and adaptability to support fast-changing billing technologies. Let us help you!
Billing system conversions
Our team is experienced with a variety of systems - and we've worked with even the biggest organizations. From home-grown billing systems to major vendors such as Amdocs, Convergys and CSGi, we are ready to play!
Consulting
Facing a big challenge? Our consultants average 20-plus years in the telecommunications industry and know head-end collapses, DTA launches, CMTS migrations and the development of Creative Alternatives inside-out. Let us collaborate with you and well deliver the winning solution!
Data analysis
Too much data, presented in too many ways is sure-fire way to confusion. We know how to efficiently eliminate the redundant data that disparate systems often generate. Plus, we can accurately analyze that data to discern the real picture for your projects. From home-grown billing systems to major vendors such as Amdocs, Convergys and CSGi, we are ready to play!
Process improvement
Sometimes you need a third-party to find - and implement - more efficient ways of doing things. Day-to-day tasks might be consuming your time. Or internal politics might interfere. Bring in some fresh eyes with the drive and change management skills to ensure process improvements happen.
Project management
A detail-oriented manager is critical to project success. If you have more projects than project managers, we have the people with the task and people management experience to ensure your key projects meet their milestones and deadlines, and hit their success criteria.
Order entry
Have processes that aren't quite yet automated? Need a few more "hands-on-deck"? Our agents know billing systems such as Amdocs, Convergys, Great Lakes Data Systems and CSGi, provisioning systems like XCast and Momentum,and telephony switch tools, too. Whatever your system, we can help push things through faster.
Telephony platform migrations
Switching telephony platforms is a complex task. Our team can coordinate and manage any system migration, whether a combination of cloud and on-premise solutions, or a single, cloud-based system.