Almost. Currently there are 11 states we are not hiring from:  Alaska, California, Colorado, Connecticut, Hawaii, Massachusetts, Oregon, Nevada, New York, Rhode Island, and Washington.

Absolutely not. Incoming and outgoing calls will only be delivered via Voice Over IP technology on your computer.

As a full time employee you can work up to 40 hours per week. As a part time employee you can work up to 30 hours per week.

As a home-based agent you are responsible for providing and maintaining all equipment such as your computer, headset, and your internet service. Remember, these services are tax write-offs!

Bernard agents are paid bi-weekly.  Our agents are paid hourly including time for training, breaks, and after-call work.   Bernard agents do have the option to sign up for direct deposit or can receive pay on a direct debit card.

The preferred headset is the Logitech H390 USB PC Headset. It retails from around $30-$40. If you elect to use a different model, please keep in mind the headset used MUST be a USB headset.

Agents that successfully manage their home-based offices share the following traits:

They are professional and capable of providing a high level of service

They enjoy the benefits of working from home such as savings on gas, oil changes, car maintenance, and the opportunity to wear their slippers to work!

They are positive and optimistic

They are flexible and adaptable to changing client needs

They are tolerant and accepting of differing view points

They are even tempered and handle objections well

They are computer savvy

Bernard current provides W-2 employment.

You must be 18 years of age or older to be considered by Bernard.

Bernard requires that agents only work on the approved PC that pass the PC System Check during the hiring process.  Should you desire to work from a new PC, you will need to submit a new PC System Check.

To work in one of our US call centers or at home in the United States, Bernard requires that all Agents legally reside in the United States.

No. Bernard compensates their agents fairly. It is the Agent’s responsibility to provide equipment and materials to maintain their approved home based office.

Bernard does not employ individuals in Canada at this time.

Bernard pays an hourly rate, plus agents have the opportunity to earn SPIFs (Special Performance Incentive Funds) or other incentives based on sales performance.

Scheduling time varies. Part time employees should expect to be scheduled for up to 30 hours per week.  Full-time employees can expect to work up to 40 hours per week.  Please note that schedules can vary based on changing client needs.

Yes.  Bernard has several performance metrics such an agent’s average handle time, CPH (calls per hour) sales conversion percentage, and RGU (Revenue Generating Unit) yields.

As with any job, paperwork specific to the employees’ ability to work, taxes, identification information, and acknowledgment of policies and procedures specific to employment.  Examples of required paperwork include: Signed offer letter, Consent to Conduct a background check, and I-9 form (and supporting documents).

Time spent in training is paid time.  Bernard pays employees according to a biweekly payroll calendar. When you receive pay is dependent on your start date and where you fall in payroll calendar.

Macintosh computers are not compatible with the some of our required work applications. However, any computer owner can purchase a Windows Operating System and install it on their Mac!

Staffing Specialists essentially make up the monitoring hub of the Contact Center.  Staffing Specialists work to ensure that scheduling requirements are met according to our obligations to our clients.  Thus, all matters related to scheduling rest with the team of Staffing Specialists or Workforce Management.  Staffing Specialists take care of employee concerns such as Paid Time Off (PTO), Emergency Absences, Holiday Scheduling, Tardies, etc.  All contact with Staffing Specialists must be made through the appropriate established process.

Our current requirements are 8 mbps of download speed.  The faster the internet speed, the better!

Although we offer our employees the convenience of a work-at-home position, we are still a business in every sense of the word and we must ensure that customer contact is always in keeping with professional standards.  Certainly, children crying or playing and dogs barking in the background would not be the acceptable standard for a customer service center.  Additionally, quality is of the utmost importance to us, so it is important for the employee to work where he/she is not distracted and in an environment that is quiet and free of background noise.

Bernard does not require agents to have a dedicated phone line.  All calls are routed to agents using Voice Over IP technology.

Training will occur via a live webinar or on-site in one of our facilities.  Your training class will be conducted by a live training specialist and you will be in the company of your teammates.   You will continue to be responsible for logging in on time, actively participating and making valuable contributions to the learning process, and remaining attentive during the training course.  The guidelines for background noise are applicable in training as well.